Help & FAQ

Desktop PowerPoint 2016, 2019, 2021 and Microsoft 365 on Windows 10 or Windows 11, in both 32- and 64-bit. One installer covers both.

No. Velopoint is a Windows add-in for desktop PowerPoint. PowerPoint for Mac, PowerPoint for the web and PowerPoint on iPad or mobile are not supported.

Press Ctrl+Shift+K while the PowerPoint window is active, or click Open Palette on the Velopoint ribbon tab. Type a command name, its initials or its shortcut and press Enter. Tab completes a shortcut and Esc closes the palette.

Yes. Every command is a single undo step, so one Ctrl+Z reverts the whole command, however many shapes it changed.

No. The installer runs as your own Windows user, installs into your profile (%APPDATA%\Velopoint) and registers the add-in for your user only. It does not install services, drivers or anything machine-wide.

Up to three computers that you own or control, for one named user, for example a work desktop, a laptop and a home PC. Each person who uses Velopoint needs their own licence.

Usually not. A Velo Suite key works in both Velopoint and Velocel, and a computer counts once whether it runs one app or both. If Velocel on the same computer is already activated with a Velo Suite key, Velopoint activates itself with that key in the background. Otherwise press Ctrl+Shift+K in PowerPoint and paste the same key.

On the old computer, run the licd command to free its activation. Then download the installer at velopoint.app/download with your licence key, install Velopoint on the new computer and activate it with the same key. If the old computer is lost or no longer works, email support@velocel.app and we will release the activation for you.

Sign in to My Orders at Lemon Squeezy with the email address you bought with. Your key is listed with the order. You can also search your inbox for the purchase email, or ask support@velocel.app.

Yes. Velopoint validates your licence online and caches the result, so it keeps working on flights and on networks without internet access for a short offline grace period (currently three days). Once you are back online it re-validates in the background.

Velopoint stops running, but your presentations are untouched. Every command makes ordinary PowerPoint edits, so nothing in your files depends on the add-in staying installed. Renew at any time and activate again to pick up where you left off.

Shortly after PowerPoint starts, Velopoint checks for a new version in the background. If one is available it lets you know, at most once a day, and asks before downloading. The installer is verified against its published SHA-256 checksum before it runs, and the update installs once PowerPoint has closed. You can close PowerPoint straight away or carry on working and let it install later.

Run the upd command (Check for Updates) from the palette, or click Check for Updates on the Velopoint ribbon tab. It works even when automatic update notices are switched off by your IT department.

Older versions are retired from time to time. If yours has been, the palette shows an Update required panel instead of running commands. Click Update now to install the current version, or ask your IT department if updates on your computer are managed by them.

Yes. Velopoint reads standard Windows policy settings, so IT can switch it to IT-managed updates, mute the automatic update notice, choose the update channel or pin an exact version using Group Policy or Intune. In IT-managed mode Velopoint never installs updates itself. It only tells the user that a new version is available. The settings are listed below.

Only HTTPS requests to api.velocel.app, the licence server Velopoint shares with Velocel, for three purposes: licence activation and checks, update checks (including downloading an update you have accepted), and technical diagnostics (start-up, update and error events). No presentation content is ever sent, and Velopoint does not record which commands you use. IT can switch diagnostics off with the policy Telemetry=0 (see Policy settings for IT). To allow Velopoint through a firewall, permit outbound HTTPS (port 443) to api.velocel.app. Commands that open a web page, such as licm, open it in your normal browser, and Email Slides (mail) hands the file to Outlook on your own computer.

Yes. Velopoint uses the Windows system proxy (the same settings your browser uses, including PAC and WPAD auto-detection) and authenticates with your Windows credentials. To force a specific proxy, set the HTTPS_PROXY environment variable (for example http://proxy.example.com:8080). It takes precedence over the system setting. Because Velopoint uses the Windows certificate store, proxies that inspect TLS work as long as the machine already trusts your organization’s certificate.

Check that outbound HTTPS to api.velocel.app is allowed. Velopoint records connection errors in its log, %APPDATA%\Velopoint\velopoint.log. If activation or updates fail on your network, send that file to support@velocel.app. If Velocel is installed on the same computer, its netdiag command tests the connection to the same server.

It copies the add-in and its updater into %APPDATA%\Velopoint and registers the add-in with PowerPoint for the current user (under HKCU), including PowerPoint’s list of add-ins it should not disable. It needs no administrator rights, adds no Trusted Location, and installs no services or scheduled tasks. It uninstalls cleanly from Windows Settings > Apps.

Yes. The installer supports a silent install with /S. One installer covers 32- and 64-bit PowerPoint, so there is no bitness switch. Because Velopoint installs per user, run it in the user’s context (for example as an Intune Win32 app installed for the user). If PowerPoint is open, a silent install waits up to 60 seconds for it to close and then exits with code 2, leaving any existing installation untouched. Combine it with the policy settings to control versions centrally. For firm-wide rollouts, see Enterprise.

Check that PowerPoint has loaded the add-in:

1. In PowerPoint, go to File > Options > Add-ins.
2. At the bottom, set Manage to COM Add-ins and click Go.
3. Make sure Velopoint is ticked, then click OK.
4. Back in File > Options > Add-ins, set Manage to Disabled Items and click Go. If Velopoint is listed there, select it and click Enable.
5. Restart PowerPoint.

Velopoint is a COM add-in, so it cannot be added with Browse. If it is not listed under COM Add-ins at all, run the installer again. If the ribbon tab is there but the shortcut does nothing, click into the slide so the PowerPoint window is active, or open the palette from the ribbon. Another add-in may also have claimed Ctrl+Shift+K.

Neither, there is only one. The same installer and add-in work in 32- and 64-bit PowerPoint, so reinstalling Office with a different bitness needs no change.

Our installer is not yet code-signed (signing is on the way), so Windows SmartScreen may show this warning the first time you run it. To continue, click More info and then Run anyway. Only do this for an installer you downloaded from velopoint.app, velocel.app or the link in your purchase email.

For the same reason, Velopoint will not load if your organization has enabled “Require Application Add-ins to be signed by Trusted Publisher” in PowerPoint’s Trust Center, and some IT policies block unsigned software outright. If that applies to you, ask your IT department to allow Velopoint, or email support@velocel.app.

Save your work, close every PowerPoint window and click Retry. PowerPoint keeps the add-in loaded while it runs, so it has to be closed before the files can be replaced. If you have closed all windows and still see the message, end any remaining POWERPNT.EXE process in Task Manager.

• Invalid license key: paste the key exactly as it appears in your purchase email or in My Orders, without extra spaces, and make sure it is the licence key rather than the order number.
• Activation limit reached: the key is already active on three computers. Run licd in Velopoint or Velocel on one you no longer use, or email support@velocel.app.
• This license key doesn’t include Velopoint: the key is for a plan without Velopoint, such as Velocel on its own. Use a Velopoint or Velo Suite key.
• This license has expired: the subscription has ended. Renew it from My Orders at Lemon Squeezy, then activate again.
• Your license needs to reconnect to verify: Velopoint has been offline for longer than the grace period. Connect to the internet and reopen the palette.
• Could not reach the license server: usually a proxy or firewall. Allow outbound HTTPS to api.velocel.app and send your log file to support@velocel.app.

Lemon Squeezy is our reseller and merchant of record. It handles the payment, applicable sales tax or VAT, and your receipt and invoice, which you can find under My Orders at Lemon Squeezy. The licence itself is granted by Maspell AS.

Yes. Every purchase and every annual renewal is covered by a 14-day money-back guarantee. If Velopoint isn’t right for you, email support@velocel.app within 14 days for a full refund.

Email support@velocel.app within 14 days of your purchase, or of an annual renewal charge, with the email address you bought with and your order number from the Lemon Squeezy receipt. The full amount is refunded through Lemon Squeezy to your original payment method. See the Refund Policy for details.

Cancel from My Orders at Lemon Squeezy, or email support@velocel.app. Your subscription stays active until the end of the period you have paid for and does not renew.

Yes. Team and enterprise licences can be billed annually by invoice or purchase order. Use the seat calculator to request a quote, or see Enterprise.